It might be a minimal adjustment. It might be a spring. We'll tell you which, and the quote costs nothing either way. Free callout, free quote, free diagnosis, nobody's charging you a cent just to find out what's wrong. Once we've had a proper look, we'll give you the full price and walk you through it, and nothing changes after that without you knowing first. Want a second opinion before deciding? That's completely fine too.
Questions people ask
Will I be charged just for you coming out to look?
No. Callout, quote and diagnosis are all free, whether or not you go ahead with the repair.
How do I know the price won't change halfway through?
You get the full price upfront, before we start. If we find something else once we're in there, we stop and show you before doing anything extra, you decide from there.
How fast can you get there?
Same day. You'll get a real arrival window on the phone, and if anything changes, we call ahead, you're never left waiting and wondering.
What areas do you cover?
From Southport on the Gold Coast down to Ballina, we cover the Gold Coast, Tweed Coast, Byron Shire, Ballina and Lismore. Not sure if you're in range? Call or text and ask.
Do you work on all door brands and sizes?
Yes, any brand, any size, residential garage door, including Merlin, B&D, Chamberlain, Automatic Technology and Steel-Line.
What if I decide not to go ahead after the quote?
Completely fine. You still walk away knowing exactly what's wrong and what it would cost, no pressure either way.
What if you can't fix it?
No fix, no charge. If we attempt the repair and it doesn't resolve the problem, you don't pay for that attempt.
What makes you different from other garage door companies?
No pressure, no hidden costs. Free callout, free quote, free diagnosis, the full price upfront before we start, and no fix no charge on top of that. That's the whole difference.
How long does a repair usually take?
Depends on the job. Simple fixes like a roller, cable or sensor are often done within an hour once we're on site. Bigger jobs like a full opener or spring replacement take longer, we'll tell you the timeframe before we start.
Is it safe to use my garage door if a spring is broken?
Best not to. When a spring snaps, the full weight of the door lands on the opener or on whoever's underneath it. Don't force it, keep clear, and give us a call. We'll make it safe the same day.
My garage door came off its tracks, what should I do?
Don't try to force it shut or run the opener, that's how panels bend and cables snap. Leave it where it is and call us. We'll secure it and realign it safely.
The motor runs or hums but the door won't lift, what's going on?
Usually a worn drive gear, the release cord left disengaged, or a broken spring throwing the door's weight onto the motor. We test all of it on site, and the diagnosis is free.
My door closes then reverses straight back up, why?
Nearly always the safety sensors near the floor are dirty or knocked out of line. It's a quick thing to check, we'll sort it and show you what it was.
How do I open my garage door during a power outage?
Pull the red release cord hanging from the motor to disengage it, then lift the door by hand. If there's no other way into the garage, ask us about fitting an external release. One thing: don't do this if you think a spring is broken.
My garage door is really noisy, can that be fixed?
Usually yes. It's often dry rollers, worn bearings or a track that's drifted out of line. Sometimes a clean and tune sorts it, sometimes a part's worn, we'll tell you straight which one it is.
The cable looks frayed, is it safe to leave it?
No, that one's worth acting on. Cables are under a lot of tension and a frayed one can snap suddenly and drop the door. We can replace it the same day.
Can you convert my manual door to automatic?
Usually, yes, as long as the door itself is sound and balanced. We'll check it over and walk you through the options, no pressure to upgrade.
How often should a garage door be serviced?
About once a year keeps it running quietly and catches the small stuff before it turns into a breakdown. We check the balance, rollers, tracks and the opener's safety reverse.
How much will my repair cost?
It depends on the door and what's actually wrong, so we won't guess before we've seen it. The callout, quote and diagnosis are all free, and you get the full price upfront before we start anything.
